Frequently Asked Questions
Everything you need to know about your Black Suede Studio experience.
Where are Black Suede Studio shoes manufactured?
Our footwear is ethically handcrafted in small batches in Brazil, utilizing premium leathers and high-quality suedes to ensure luxury craftsmanship and durability.
How do I determine my correct size?
Most of our styles run true to size. We provide a detailed size guide on each product page comparing US, EU, and UK sizing. If you are between sizes, we generally recommend sizing up for closed-toe styles.
What is your return and exchange policy?
We offer a 14-day return window for all unworn and unaltered items in their original packaging. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location. Please note that international orders may be subject to local customs duties and taxes.
How should I care for my suede and leather shoes?
To maintain the longevity of your shoes, we recommend using a protective spray before your first wear. Suede should be cleaned with a specialized suede brush, while smooth leather can be wiped with a soft, damp cloth.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment plans through Shop Pay and Afterpay.